Return & Refund Policy

At Goimu Fitness, we stand behind the quality of our equipment and strive to provide a smooth, clear, and transparent shopping experience. We offer a 30-day return policy for eligible items. Please review our Return & Refund Policy carefully before placing your order.

By purchasing from Goimu Fitness, you agree to the terms outlined below.

1. 30-Day Return Policy & Delivery Inspection

30-Day Return Period

We accept returns for eligible products within thirty (30) calendar days of delivery. All returns must comply with our eligibility requirements and require prior authorization.

Inspection Upon Delivery

Customers are responsible for inspecting all packages upon delivery.

If the packaging appears visibly damaged, customers should:

Note the damage on the delivery receipt before signing
Take clear photos of the outer box and products immediately
Contact Goimu Fitness at support@goimufitness.com within twenty-four (24) hours

Concealed damage or missing parts not visible upon delivery must be reported to support@goimufitness.com within forty-eight (48) hours of delivery. Failure to report freight damage within the required timeframe may result in denial of the claim by the shipping carrier. For multi-package shipments, all claim and return timelines begin on the date the first package is delivered.

2. Return Eligibility & Conditions

Standard Return Eligibility (Change of Mind)

To qualify for a standard return, products must be:

New and unused
Unassembled
In original packaging
Free of scratches, damage, odors, chalk, pet hair, or signs of wear
Complete with all hardware, manuals, accessories, and parts

Step-by-Step Return Process (Standard Returns)

To initiate a return for an eligible item, please follow these steps:

Request Authorization: Contact support@goimufitness.com within 30 calendar days of delivery to request a Return Merchandise Authorization (RMA) number.
Receive Shipping Label: Upon approval, our team will issue an RMA number and send a prepaid FedEx return shipping label via email.
Drop-Off Parcel: Securely pack the item in its original packaging with all included parts, attach the label, and drop off the package at an authorized FedEx drop-off location. (Please note: Home pick-up service is not provided for standard returns).
Processing & Deductions: Returns sent without an authorized RMA or shipped to the incorrect origin address will be refused. For change-of-mind returns, the cost of the prepaid return shipping fee and a 15% restocking fee will be deducted from your final refund.

Non-Returnable Items & Exceptions

The following items are NOT eligible for return or refund:

Oversized Heavy Freight Items (e.g., GOIMU Smart Stepper Stair Climber T1): Due to high shipping costs and complex logistics, these commercial-grade oversized freight items are FINAL SALE and NON-RETURNABLE / NON-REFUNDABLE once shipped, unless damaged during transit.
Products returned after 30 calendar days
Assembled, installed, modified, or used equipment
Products with cosmetic or structural damage caused after delivery
Clearance, final sale, or discontinued items
Items missing original packaging, hardware, manuals, or parts
Damage caused by improper assembly, misuse, abuse, neglect, or unauthorized repairs
Rust or damage caused by outdoor storage or environmental exposure

3. Resolutions by Return Reason

A. Damaged, Defective, or Incorrect Items

We carefully inspect and package all products prior to shipment. However, if your order arrives damaged, defective, missing parts, or incorrect, please notify us via email at support@goimufitness.com within forty-eight (48) hours of delivery with your order number, photos/videos of the issue, and outer packaging.

Once verified, Goimu Fitness will, at our sole discretion:

Send replacement parts
Replace the product
Offer repair assistance
Issue a partial or full refund

In most cases involving large fitness equipment, customers will NOT be required to return the damaged item unless specifically instructed by our support team.

B. Change of Mind / Standard Returns

For approved standard returns (excluding non-returnable freight items like the Stair Climber T1):

Return Shipping Costs: Customers are responsible for all return shipping expenses, including freight and palletized shipments for large equipment.
Restocking Fee: Approved non-defective returns are subject to a fifteen percent (15%) restocking fee based on the original product purchase price. (If only part of an order is returned, the restocking fee applies only to the returned item).

4. Special Handling & Other Delivery Scenarios

Order Cancellations

Before Shipment: Orders canceled before shipment may be eligible for a full refund. However, orders canceled more than twenty-four (24) hours after purchase may be subject to a 5% payment processing fee.
After Shipment / In Transit: Once an order has shipped, it cannot be canceled and will be treated as a standard return. Customers will be responsible for return freight costs, freight rerouting fees (if applicable), and a 15% restocking fee.
Refused Deliveries: Refusing delivery for reasons unrelated to shipping damage is treated as a standard return. The customer will be responsible for all return freight charges, storage fees, rerouting fees, and applicable restocking fees.

Freight Deliveries & Large Equipment (e.g., Stair Climber T1)

Delivery Requirements: Customers are responsible for ensuring adequate space, providing accurate address details, and being available during scheduled delivery windows. Missed delivery appointments or incorrect address information may result in additional carrier fees charged to the customer.
Curbside Delivery Only: Freight shipments (including the GOIMU Smart Stepper Stair Climber T1) are curbside delivery only (street level). Inside delivery, room placement, and packaging removal services are not included. Freight drivers cannot move heavy equipment (such as the Stair Climber T1) up steep inclines, driveways, or staircases. Customers must make their own arrangements to move equipment into their building or room of choice.

Lost, Stolen, or Delayed Shipments

If Shipping Protection is purchased at checkout, your order may be covered for lost packages, theft after delivery, carrier damage, or force majeure events. Customers must report lost or stolen shipments to support@goimufitness.com within seven (7) calendar days of the estimated delivery date. Shipping Protection does not cover incorrect addresses provided by the customer or fraudulent claims.

5. Refund Process & Timelines

Warehouse Inspection & Approval

Returned items are inspected upon arrival at our warehouse. Inspection may take up to ten (10) business days after delivery to our facility.

Refund Issuance & Payment Method

Once approved, all refunds will be issued exclusively to the original payment method used at checkout (e.g., original credit card, PayPal account). Refunds cannot be issued to alternate credit cards, bank accounts, or via cash/check.

Refund amounts will exclude:

Expedited shipping fees
White glove / inside delivery service fees
Return shipping costs
Applicable restocking fees

Refund Timing

Please allow five (5) to fourteen (14) business days for the refund to appear on your account, depending on your card issuer or financial institution.

6. Additional Terms

Exchanges

Goimu Fitness does not offer direct exchanges. To obtain a different product, customers must return the original eligible item following the approved return process and place a new order separately.

Customer Support Hours

Our support team is available Mon-Fri: 9am-5pm PST via support@goimufitness.com. Claims or RMA requests submitted outside of business hours will be processed on the next business day.

Warranty Assistance

For parts or accessories received broken or damaged beyond the initial delivery timeframe, please refer to our separate Warranty Policy or contact support@goimufitness.com.

Last Updated: August 2026