Shipping Policy

Shipping


Processing Time
Orders are processed within 1-2 business days. (Monday–Friday, excluding holidays). Processing time does not include shipping time.

Delivery Time (Business Days)
Delivery typically takes 1–5 business days after the order has been processed and shipped. Shipping times may vary depending on location and carrier delays.


Sales Tax

We collect sales tax in California in the US when required by law. You can see the exact sales tax collected on your order after entering your address information on the checkout page.

Shipping Carrier

Most orders ship via FedEx. We do not ship to hotels, P.O. boxes, APO, FPO, or DPO destinations.

FedEx shipments do not require a signature for delivery.

Multi-Piece Shipments

If your order contains multiple items, they may arrive at different times. The products in the same order are not always shipped from the same warehouse due to inventory availability.

If an item on the order is backordered, that item will typically ship separately at a later time. 

We will send you an email to let you know if your order needs to be delivered in batches and to inform you of the shipping situation.

Custom Delivery and Expedited Shipments

These services are not currently available. We will ship from the fulfillment center closest to you whenever possible to ensure the fastest possible delivery.

PayPal Payments

If your payment is processed by PayPal, please note that we only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. If in any case we are unable to ship to some countries or regions, we will inform you accordingly by email after your purchase.

Shipping Regions

United States

Free Shipping: Orders ship free to the 48 contiguous U.S. states.

Non-Shipping Locations:  We do not ship to the following locations:

  • Alaska (AK) and Hawaii (HI)

  • U.S. Territories and Protectorates (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, and minor outlying islands).

  • APO, FPO, or DPO addresses.

Canada

Free Shipping: Orders ship free to the following provinces:

  • Central: Ontario (ON), Quebec (QC)

  • West Coast: British Columbia (BC)

  • Prairies: Alberta (AB), Manitoba (MB), Saskatchewan (SK)

  • Maritimes: New Brunswick (NB), Nova Scotia (NS), Prince Edward Island (PE), Newfoundland and Labrador (NL)

Non-Shipping Locations: We currently do not offer shipping to the Far North regions:

  • Yukon (YT)

  • Northwest Territories (NT)

  • Nunavut (NU)

Orders

Order Tracking

A shipment tracking email is sent when the order ships.

If the tracking number doesn't provide results on the shipping carrier’s website, please wait a few hours for the carrier to update tracking status, then check again.

Order Cancellations or Changes

Most orders ship the same day they're placed, so please let us know immediately if you decide to cancel or change your order. If your order has not yet shipped and you need to change or cancel it, please fill out the contact form on the Contact us page, or send us an  email at support@goimufitness.com.

If the item has already shipped, we are unable to reroute shipments. In those cases, you will need to receive the order and then complete the returns process.

Bulk Orders

We suggest you purchase sample units before placing bulk orders to ensure that you and/or your clients have the opportunity to really get a sense of how the product you are considering will work in your space.


Last Updated: February, 2026